Privacy Policy

Introduction

Welcome to Reserly. We are committed to protecting your privacy and ensuring you have a positive experience when using our booking management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using Reserly, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and other details you provide during registration.
• Business Information: Details about your business, including business name, services offered, pricing, and operational preferences.
• Customer Data: Information about your customers that you input into our system to manage bookings and appointments.
• Communications: Messages you send to us, including support requests and feedback.

Information We Collect Automatically

• Usage Data: How you interact with our platform, including pages visited, features used, and time spent.
• Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our booking management services
• Process transactions and manage your account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience and platform functionality
• Detect, prevent, and address technical issues and potential security threats
• Comply with legal obligations and protect our legal rights

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Firebase/Google: For authentication and user management services
• Amazon Web Services (AWS): For hosting and infrastructure services
• Payment Processors: For processing payments (when this feature becomes available)

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure hosting infrastructure through AWS
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain certain information for legal or regulatory purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve platform performance and functionality
• Provide personalized content and features

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you use.

International Users

Our services are hosted and operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer and processing.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and work to address any concerns you may have about your privacy.